Bad news early is good news

Every business owner knows there’s going to be an occasion when you have to deliver bad news to a customer. Hopefully not serious stuff, but it’s very often linked to a delay of some sort. It might be entirely your fault, or it might be somebody else in...

Too much choice is a sales-killer

You’d think that only offering customers a few choices would put them off. It’s likely that none of the choices would quite suit and they’ll look elsewhere. To a degree that’s true. If you are offering cars for sales and say ‘it’s...

Got kids? You are a great target for scammers

You probably think you are pretty switched on, and that if someone tried to scam you, you’d spot it a mile off. But what if the scammer was a family member? Someone you trusted, who begged for your help because they were really in trouble? Yep, your commonsense...

Spot the troublesome customers early

When you are first approached by a customer looking for you to do some work for them (or they walk into your shop or restaurant), you assume they are all likely buyers. But if you’ve worked for yourself for any time at all, you’ll know that there are going...